1. Scope

This policy applies only to products purchased directly on this website.

Products purchased via Spoonflower are subject to Spoonflower’s own return policies.

---

2. No Right of Withdrawal for Custom Products

All products sold on this website are made to order.

Under EU consumer law, the 14-day withdrawal right does not apply to:

• Goods made to the consumer’s specifications

• Clearly personalised products

Therefore, returns are not accepted unless the item is defective.

---

3. Defective or Incorrect Items

If you receive:

• A damaged item

• A defective product

• An incorrect order

Please contact us within 14 days of delivery at:

hello@whispersinprint.com

We may offer:

• A replacement

• A refund

• Store credit

---

4. Refunds

• Refunds are issued to the original payment method

• Processing time: 5–14 business days after approval

---

5. Non-Returnable Items

• Custom printed stationery

• Art prints and paper stationery such as notecards produced on demand

These items cannot be returned unless faulty.