Returns & Refunds Policy
1. Scope
This policy applies only to products purchased directly from S A Shantha Sunthari Naidu Athinaidu trading as Whispers in Print via this website.
Products purchased via Spoonflower are governed exclusively by Spoonflower’s policies.
---
2. No Right of Withdrawal
All products are made-to-order and personalized.
Under EU law, the 14-day withdrawal right does not apply.
Orders cannot be cancelled once production has started.
---
3. Damaged or Defective Items
If your product is damaged or defective:
Notify us within 7 days of delivery
Provide clear photographic evidence
We may:
Offer a replacement, or
Issue a refund at our discretion
---
4. Incorrect Orders
If you receive an incorrect item:
Contact us within 7 days
We will arrange replacement at no additional cost
---
5. Exclusions
We do not accept returns for:
Change of mind
Incorrect selections by the customer
Minor variations in color or print outcome
---
6. Refunds
Approved refunds will be processed within 14 days using the original payment method.
---
7. Contact
Email: hello@whispersinprint.com
